Services

How we engage

Expertise is what we know. Services are how the work is arranged: advising and supporting an estate that is already running, or engineering what has to be built around it. Both draw on the same practices.

One set of practices, two engagement modes The same four expertise practices, shown as a band at the base, feed both engagement modes above them: consulting and support, and product development and engineering. Consulting & Support Product Engineering Four expertise practices One set of practices, two engagement modes The same four expertise practices, shown as a band at the base, feed both engagement modes above them: consulting and support, and product development and engineering. Consulting & Support Product Development Four expertise practices

Engagement architecture

Two ways to engage, one set of practices

The choice above the line is how the work is arranged. Everything below the line is the same regardless of which mode you pick.

Two engagement modes over one set of practices Two engagement modes sit side by side. Consulting and Support runs assess, stabilize, guide and govern. Product Development and Engineering runs discover, architect, build, validate and operate. Both draw on the same four expertise practices shown in a band beneath them: finance, controlling and controls; S/4HANA transformation; BTP, data and business AI; and energy and joint venture accounting. The practices are what CAL knows; the two modes above are how an engagement is arranged. How CAL engages Engagement mode 01 Consulting & Support An estate that is already running 1 · Assess 2 · Stabilize 3 · Guide 4 · Govern Engagement mode 02 Product Development & Engineering Something that has to be built 1 · Discover 2 · Architect 3 · Build 4 · Validate 5 · Operate What CAL knows The same four expertise practices · Finance, Controlling & Controls · S/4HANA Transformation · BTP, Data & Business AI · Energy & Joint Venture Accounting Two engagement modes over one set of practices Two engagement modes sit side by side. Consulting and Support runs assess, stabilize, guide and govern. Product Development and Engineering runs discover, architect, build, validate and operate. Both draw on the same four expertise practices shown in a band beneath them: finance, controlling and controls; S/4HANA transformation; BTP, data and business AI; and energy and joint venture accounting. The practices are what CAL knows; the two modes above are how an engagement is arranged. How CAL engages Engagement mode 01 Consulting & Support An estate already running 1 · Assess 2 · Stabilize 3 · Guide 4 · Govern Engagement mode 02 Product Development & Engineering Something to be built 1 · Discover 2 · Architect 3 · Build 4 · Validate 5 · Operate What CAL knows The same four practices · Finance, Controlling & Controls · S/4HANA Transformation · BTP, Data & Business AI · Energy & Joint Venture Accounting
Expertise answers “what do you know?” and Services answers “how is the work arranged?”. A single engagement can involve one mode and more than one practice.

01 · Engagement

Consulting & Support

Advisory and support for an SAP estate in production — assessment, transition and release planning, functional support, issue triage, change governance and handover.

A useful starting point: a review of the support backlog, recurring incidents and custom code, resulting in a prioritized list rather than a proposal.

How consulting and support works
  • Assessment and advisory
  • Transition and release planning
  • Functional support
  • Issue triage and change governance
  • Handover and operating-model design

02 · Engagement

Product Development & Engineering

SAP-adjacent enterprise engineering: extensions, integration, data products and process automation built to sit alongside the core rather than inside it.

A useful starting point: a discovery pass over the process and the constraints, ending with an architecture recommendation and what it implies for operability.

What we engineer, and how
  • Enterprise application and workflow engineering
  • SAP extensions and side-by-side applications
  • Integration and API engineering
  • Data products and operational analytics
  • Business-process automation

Services and Expertise are different questions

The practices — finance and controls, S/4HANA transformation, BTP and data, energy and JVA — describe what we know. The two services above describe how an engagement is arranged. A piece of work may involve one service and more than one practice.

Not sure which shape the work is?

Describe the problem and we will say which of the two it looks like.

info@cal-assoc.com

8003 Bulrush Canyon Trail, Katy, TX 77494 · the Greater Houston area